At The Skin I Wear, we are committed to providing our customers with high-quality skincare products that meet their needs and expectations. However, we understand that there may be instances where you need to return a product. We want to make the return process as easy and straightforward as possible. Please read our return policy carefully to ensure a smooth experience.
1. Eligibility for Returns
- You may return products purchased directly from The Skin I Wear website (www.theskiniwear.co.za) or our authorized retailers within 7 days from the date of purchase.
2. Conditions for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging and unopened.
- The product must be unused, unaltered, and in its original condition.
- The product must be accompanied by the original proof of purchase, such as an order confirmation or receipt.
3. Returns Process
To initiate a return, please follow these steps:
For Online Purchases:
- Contact our customer support team at info@theskiniwear.co.za or visit our returns page to request a return.
- Package the product securely, including a copy of your original proof of purchase and the RMA number.
- Ship the product to the address provided when you receive your RMA number. You will be responsible for the return shipping costs.
4. Inspection and Processing
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria outlined above. If the return is approved, we will process a refund to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
We currently do not offer exchanges for online purchases. If you wish to exchange a product, you will need to follow the return process outlined above and place a new order for the desired product.
6. Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the product. We will provide instructions on how to return the item, and we will cover the return shipping costs for damaged or defective products.
7. Contact Us
If you have any questions or need further assistance with the return process, please don’t hesitate to contact our customer support team at info@theskiniwear.co.za
At The Skin I Wear, we value your satisfaction, and we are dedicated to providing excellent customer service. Thank you for choosing our products, and we appreciate your trust in us.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, please visit our website or contact our customer support team.